TERMS & CONDITIONS
Bookings
The final payment is due 60 days prior to arrival.
Any form of payment constitutes acceptance of the Terms and Conditions stated on this website.
Payments
Any charges incurred for international transfer transactions are to be borne by the guest from the country of remittance. Exchange rates are calculated on the day of the transaction.
All payments made by credit card (Visa and MasterCard) are subject to a 3.5% surcharge.
Extras and expenses incurred at the property can be settled by cash, bank transfer, or credit card.
Cancellation Policy
For cancellations received more than 60 days prior to arrival, any additional payments made may be credited toward a future stay within one year from the date of the original payment.
No refund or credit will be provided for cancellations within 60 days of arrival or for no-shows.
Good to Know
Before you Go
Travel Insurance
Health
Responsibility
Ombak Biru accepts no liability for any injury, illness, damage, loss, accident, expense, or other claim arising from participation in activities or the use of services, including circumstances where staff may have negligently breached a duty of care.
Ombak Biru will not be liable for any direct or indirect loss, including consequential or economic loss, arising from such injury, illness, damage, loss, accident, or expense, however caused.
FAQ
Take the Mentawai Fast Ferry from Padang to Tuapejat (Tua Pejat). We’ll meet you at the port and transfer you to Ombak Biru.
Yes, one of our staff members will be waiting for you when you arrive on the Mentawai fast ferry.
Free wi-fi is available at Ombak Biru Resort.
Yes—mandatory, including medical evacuation coverage. Bring policy details with you.
Basic clinics are in Tuapejat; serious cases require evacuation to Padang. Pack personal medications.
The area is low risk, there has not been malaria for many years, but take the usual precautions if you wish.
Valid passport (6+ months), visa as required to enter Indonesia, and if surfing in Mentawai- a surf tax of 2 million IDR is required by Mentawai government to pay. We’ll advise latest details before arrival.
Yes the main ATM in Taupejat accepts VISA and MASTER CARD.
Yes, we accept Visa and MasterCard debit and credit cards. All payments made by credit card are subject to a 3.5% surcharge. We also accept cash and international wire transfers.
This tax has been implemented in 2016 of Rp 2 000 000 per visit per surfer. The Mentawais are made up of a chain of outer islands with remote villages who have benefited very little from the 20 year surf industry.
Peak Swell: June–August
Shoulder Season: March–May & September–October
These months typically offer smaller, cleaner waves with fewer crowds.
Please note: This is general guidance only. We cannot predict or take responsibility for actual surf conditions during your visit.
Absolutely. Ombak Biru offers much more than surfing. Enjoy swimming and snorkelling in clear, calm waters, explore mangroves, nearby islands and jungle trails, or try fishing and spearfishing. Discover local Mentawai food, cruise the islands with your private boat and driver, or simply unwind in a hammock by the sea. Whether active or laid back, the experience is entirely yours.
Travel Essentials
Valid, non-expired passport (with at least 6 months validity remaining)
Travel insurance
Sunscreen
Mosquito repellent (mozzie lotion)
Camera
Mobile phone
Comprehensive Medical Kit
Antiseptic cream
Plasters (band-aids)
Antihistamines
Painkillers
Antibiotics for skin infections (e.g., reef cuts)
Antibiotics for urinary/bladder infections (dehydration-related)
Anti-inflammatory medication
- Sunblock
- Sunglasses
- Long Sleeve Rash Vest
- Warm Water Wax
- Ding Repair Kit
- Sun Hat
- Sarong
- Rehydrate Sachets
- Basic Medical Kit For Cuts And Insect Bites
- Book/ Kindle
- Snorkeling Gear
- Fishing Equipment
- Spearfishing Equipment
- Gath Helmet Recommended
- Long Pair Of Pants, Cotton
- Recommended For The Evenings
- Dry Bag For The Boat
- Water Flask For Boat Trips
- Good Vibes
Guests Often Find They Overpack. Life Here Is Simple, And Most Days Are Comfortably Spent In Board Shorts And Bikinis.
For this reason, as with all establishments in the region, comprehensive travel and medical insurance is required.
We provide basic medical kits for minor needs, and your safety is always our priority.
